Customer Service

Customer service email: [email protected]


All of our orders ship from a warehouse in Chicago and should reach you in 24-48 hours from the time they leave the fulfillment center. Orders are packed in a box insulated with a liner made of recycled paper. Each box has dry ice and gel packs to ensure that the product gets to you cold.

We ship to the continental 48 US states (and DC).

Please allow us a week to fulfill your order. We need to procure dry ice and the windows of time when frozen food is best to ship are limited. The bulk of our shipments go out Monday through Wednseday.

Refunds and Replacements

Of course, things can go wrong in shipping, often through no fault of our own. Sometimes the carriers say they’ll have it there on Wednesday and they get it there Friday. If you have any issues with your shipment, please don’t hesitate to email our customer service department: [email protected]

We are always happy to issue a refund or a replacement in the event a package gets hung up in shipping or if for whatever other reason you are unsatisfied. Since the product is cold sensitive, we do not take returns.


Any personal information collected will ONLY be used for the purposes of this website. We will NEVER share any of your personal information. All transactions happen under a secure connection (https). Firebrand Meats does NOT store your credit card information, each transaction is handled directly by a PCI-compliant third party credit card processor. Firebrand Meats is PCI compliant and accepts US Dollars as a currency.